About Us

Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time. Our goal is to make saving simple, rewarding, and truly life-changing. Founded in 2021 by Misbah Ashraf and Nishchay AG, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future.
 

Today, 20 million+ Indians trust Jar as their saving partner. With flexible saving options—Daily, Weekly, Monthly, and Instant Saving—we have made it easy for everyone to save in their own way and withdraw anytime. We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day. In 2023, we expanded our vision with Nek, our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue.
 

We have a big dream of bringing “Har Ghar Sona”. Small, consistent savings are just the start. We’re here to walk alongside our users, helping Indians secure their financial future every step of the way. 

Backed by Tiger Global Management, Arkam Ventures, and WEH Ventures, among others, we have raised $50 million+ in funding. In January 2025, we hit a huge milestone of becoming profitable. Now, we’re charging ahead, focused on sustainable growth and scaling impact.

And this is just the beginning!
 

What’s the role?

We are looking for someone who represents the voice of Jar users across digital platforms. This role focuses on listening to public user conversations on social media, review sites, and forums; responding with empathy in Jar’s voice; and turning user feedback into clear, actionable insights for internal teams.

You will manage online escalations, ensure users feel heard and respected, and identify recurring feedback to help improve Jar’s products and services. This isn’t customer support, this role is about listening deeply to users and driving improvement through their feedback

What will be your responsibilities?
 

• Monitor and track brand mentions, reviews, and conversations across social media, app stores, and public forums.
• Respond to public feedback, complaints, and reviews with clear, empathetic, and on-brand communication.
• Identify negative sentiment, potential risks, and escalation-worthy issues early and flag them to relevant internal teams.
• Own public-facing escalations, ensuring timely follow-ups and resolution visibility.
• Manage Play Store and App Store reviews, working toward improving ratings and sentiment.
• Analyze recurring feedback and share actionable insights with Product, Tech, and Operations teams.
• Maintain documentation of ORM cases, escalations, and outcomes using CRM or tracking tools.
• Prepare regular ORM reports covering sentiment trends, top issues, and response effectiveness.
• Ensure brand voice consistency across all public responses and platforms.
• Handling customer queries, providing chat, voice, and emails support.
• Conducting surveys with customers to understand the usage and overall experience. Collect prompt and accurate feedback from customers.
   

What are we looking for?
 

• Bachelor’s degree in Marketing, Communications, Media, or a related field
• 1–4 years of experience in ORM, social media moderation, or brand reputation roles
• Strong written communication skills with high attention to tone and clarity
• Experience using CRM, ticketing, or social listening tools (Zendesk, Freshdesk, Sprinklr, Hootsuite, etc.)
• Ability to interpret user sentiment and handle sensitive public conversations
• Familiarity with Google Workspace and reporting tools

What makes us different?  

We’re not just building a product—we’re shaping the future of savings in India. We seek people who bring passion, energy, and fresh ideas to help us make that happen. Experience matters, but we are a potential first organisation. We move fast, learn from our mistakes, and take bold risks to solve problems that haven’t been attempted before. If you’re excited about working in an environment where people inspire and truly support each other, you’ve found the right fit. 

What do we stand for? 

The five values that we live by :

Passion: At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work.

Equality: We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves. 

Growth: When our people grow, Jar grows. We create opportunities for learning, development, and meaningful impact. 

Accountability: The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions. 

Consistency: We believe in doing the right things consistently. Big change doesn’t happen overnight, it’s built one step at a time.

Join us and let’s build something amazing together!   

What employee benefits do we have?
 

Glad you asked! Among other things, we have
 

• Medical Insurance for employees and their families
• ESOPs allocation
• Pluxee meal card
• Swish club card for exclusive employee discounts 
• Advance salary plans
• Relocation assistance
• L&D programmes